We will ship all items the same day or after payment is received, dependant on order time.

All items are posted 1st class delivery.

Standard delivery is £1.95 for collars, leads and harness. £2.95 or 4.95 for larger items, if you would like a quotation for delivery costs for one or multiple items before ordering please freel free to contact us.

In the unlikely event that your order is not is stock we will contact you, to inform you of the expected delivery time for your item.

If we are unable to fulfill your order or if we cannot arrange a suitable time for delivery we will gladly refund any money you may have paid and/or cancel the order.

Back Orders

If your item is not in stock, we will contact you and back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

Pawsdelight wants to ensure you are happy with your order.

If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to Pawsdelight within 7 days of the delivery of the order.

If you purchase an item that you do not wish to keep for any reason, Pawsdelight will be happy to refund the purchase price excluding any postage and packing costs.

You must send this item back in pristine condition with labels attached and all original packing in tact. Pawsdelight reserves the right not to refund if the item is not returned in the same condition sent.

If you purchase an item that is the wrong size we will exchange it for another size (or a refund if no appropriate size is available/exists excluding any postage and packing costs) but will ask for additional postage costs at the same rate as your original order. With this in mind we ask that you please measure your pet correctly before placing an order. Should you need any assistance with selecting the right size please e-mail us and we will help you.

Please e-mail or call us to arrange a replacement or a refund. Returned goods should be sent back recorded delivery as we can not be responsible for items lost in the post.

If you would like to call Pawsdelight, speak to Barbara on 01246 827543.

Any products should be returned to us at Pawsdelight 8, Villas Road, Bolsover, Chesterfield, Derbyshire, S44 6QE.